Privacy Policy
Effective Date: Jan 1, 2026
This Privacy Policy explains how Z. Real Estate TEAM, operated by Ricky Raad with Heller Murch Realty, collects, uses, stores, and protects personal information submitted through our website, landing pages, online forms, advertisements, and related communication channels.
By using our website or submitting a form, you agree to the terms of this Privacy Policy.
1. Who We Are
Z. Real Estate TEAM
Ricky Raad
Heller Murch Realty
Email: [email protected]
2. Information We Collect
When you submit a form, request a home valuation, request an instant CMA, book a consultation, or communicate with us, we may collect information such as:
Your name
Email address
Phone number
Property address
Property type
Selling timeline
Property condition and renovation details
Basement suite information
Strata or special levy information, if applicable
Known property or location factors that may affect value
Any additional information you choose to provide
We may also collect basic website usage information, such as page visits, form submissions, browser type, device type, and general interaction data, to improve our website and marketing.
3. How We Use Your Information
We may use your information to:
Prepare or assist with a Comparative Market Analysis, home valuation, or pricing estimate
Contact you about your property, selling goals, or real estate needs
Follow up by phone, email, SMS, or other communication methods
Tag and organize leads in our CRM system based on property type, timeline, and seller intent
Provide real estate information, market updates, listing strategies, and related services
Book consultations, calls, showings, or appointments
Improve our website, advertising, forms, and client experience
Comply with legal, regulatory, brokerage, and real estate industry requirements
4. CMA and Home Valuation Disclaimer
Any instant CMA, automated valuation, estimate, or market report provided through our website is for informational purposes only. It is not a formal appraisal and should not be relied upon as a guaranteed sale price.
A more accurate property valuation may require a detailed review of the property, recent comparable sales, active listings, market conditions, property condition, location factors, permits, strata documents, and other relevant information.
5. Consent to Be Contacted
By submitting your information through our website or forms, you consent to being contacted by Ricky Raad, Z. Real Estate TEAM, Heller Murch Realty, and/or our authorized service providers regarding your inquiry, property valuation, real estate services, and related follow-up.
We may contact you by phone, email, SMS/text message, or other communication channels you provide.
You may unsubscribe or opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly at:
6. Use of CRM, Automation, AI, and Third-Party Tools
We may use third-party platforms and tools to help manage inquiries, prepare reports, automate follow-up, send emails or text messages, schedule appointments, analyze form submissions, or improve our services.
These tools may include CRM systems, email/SMS platforms, website hosting providers, analytics tools, real estate data tools, automation platforms, and AI-assisted tools.
We only use these tools to support our real estate services and business operations. We do not sell your personal information.
7. Sharing of Information
We may share your information only when reasonably necessary, including with:
Our brokerage, team members, assistants, or authorized representatives
CRM, email, SMS, website, hosting, automation, analytics, or AI service providers
Real estate data providers or software platforms used to prepare market reports or CMAs
Mortgage brokers, lawyers, inspectors, photographers, or other real estate professionals, only if you request or authorize such a referral
Regulators, legal authorities, or brokerage compliance personnel where required by law or professional obligations
We do not sell your personal information to third parties.
8. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, online form, email system, CRM, or digital communication method can be guaranteed to be completely secure. By submitting information online, you acknowledge this risk.
9. Retention of Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, following up on inquiries, maintaining business records, complying with brokerage or legal obligations, and resolving disputes.
You may request that we delete or update your personal information, subject to any legal, regulatory, brokerage, or business record-keeping requirements.
10. Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you, or to request a correction if the information is inaccurate or incomplete.
To make a request, contact:
Ricky Raad
Z. Real Estate TEAM
Heller Murch Realty
Email: [email protected]
11. Cookies and Tracking
Our website or landing pages may use cookies, pixels, tracking tools, or analytics technologies to understand visitor activity, improve user experience, measure advertising performance, and improve our services.
You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
12. Marketing Communications
With your consent or where permitted by law, we may send you real estate-related emails, texts, market updates, property alerts, valuation updates, or service information.
You can opt out of marketing communications at any time by using the unsubscribe link, replying with opt-out instructions where available, or contacting us directly.
13. Links to Other Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Ricky Raad
Z. Real Estate TEAM
Heller Murch Realty
Email: [email protected]